FREQUENTLY ASKED QUESTIONS
Part I. Products & Designs
Q: Which products do you offer?
A: We offerunique and sentimental items, such as Jewelry (necklaces, bracelets, dog tags), Leggings, Blankets, Mugs, Canvas Wall Art and more!
Q: Can I personalize my jewelry?
A: Yes, for $15 extra we can customize a small message on the back of many of our necklaces, bracelets, and dog tags.
Q: How many lines can I get engraved?
A: We can only engrave 2 lines per item (each line can only have 20 characters max). Example: Line 1: Daddy's Girl, Line 2: Jessica
The more characters you pick the smaller the font gets, so less is more suitable.
Q: What material are the jewelry items made of?
A: All of our jewelry products are made from high-grade surgical stainless steel (316L) which is a strong, corrosion-resistant, and low allergy metal. Items finished in gold are plated with real 18K gold, using specialized plating techniques that provide a hard-wearing coating of gold that won't rub or wear away.
Q: Where are your items shipped from?
A: Most of our merchandise is made and shipped inside the US, but some other products are shipped from China.
Part II. Shipping, Packing & Fulfillment
Q: Which countries do you deliver to?
A: We deliver worldwide with door to door tracking.
Q: How long does it take orders to be produced?
A: Our US-based items take 3-5 business days to be produced and shipped. Our international items can take up to 30 days to arrive. Please check each individual item for shipping terms. If not listed these are the defaults.
Q: Why does it take so long to be shipped?
A: All our products are either made on demand (to help save inventory costs due to our wide array of designs) or they are being produced internationally and take longer to arrive. These measures help us keep costs down and pass the savings to the customer, and also be able to launch new designs regularly without fear of sitting inventory.
Q: How can I know my order has been shipped?
A: We will notify our customers by sending them an email notification with a tracking number attached. If you opt into our facebook messenger service you will get notifications there as well.
Q: Do you offer faster shipping?
A: Unfortunately, we currently do not have rush shipping options due to our order volume and the print on demand nature of our products.
Q: What can I do if my tracking number stopped updating?
A: Please allow a couple more days for tracking to resume updates again, occasionally we see the updates stop for a brief period then resume. The carriers asks us to wait for 7 business days since the last update. If there is no movement after this, we can file a lost item claim and re-send your order.
Part III. Discounts
Q: How can I receive a discount code?
A: We offer automate volume discounts when a customer orders more than 1 quantity.
Q: Do you offer free shipping?
A: Yes, we do offer free shipping when the order is $99 or more.
Q: I ordered 3 items, but I did not receive a discount code. What can I do?
A: Contact our customer support as soon as possible, and they will apply the discount to your current order by refunding you the overage.
Part IV. Replacements, Exchanges & Returns
Q: How can I know if I am eligible for a replacement?
A: We can replace or remake your order: if you received the wrong design, if the item you received is defective, damaged or broken, or lost in fulfillment.
Q: How can I request a replacement?
A: We need an actual photo of the item you received (in this photo, we need to see what the defective or damaged is) in order to request a remake as soon as possible.
Q: I want to return my order and get a refund. What can I do?
A: Unfortunately, these are made-on-demand products we do not offer refunds, only replacements or exchanges.
Q: I want to return my item to arrange an exchange. What can I do?
A: Email email@example.com for more information.
Part V. About Us
Q: Who are POD Printz?
A: We are a small, US-based,print-on-demand business specializing in unique sentimental items at affordable prices.
Q: Do you offer customer support?
A: Yes! We strive to make all our customers happy! Please email us at firstname.lastname@example.org for any inquiries. Customer Support will return emails within 24 business hours; Monday thru Saturday from 9 am to 9 pm.
Q: Do you offer phone support?
A: Currently we do not offer phone support as we are a small local start-up and have an automated process of running the business. But you can contact us through our email address: email@example.com